Terms and Conditions

1. Introduction

1.1- Firstory.me (“Firstory”) is a website owned by Firstory Inc., a registered company in Taiwan with a registered address of 1115 Building H, 11F, No. 3-2, Yuanyuan Street, Nangang District, Taipei City. 

1.2- Firstory.me is a website that provides an innovative platform and tools to assist podcasters to create the best possible experience for their listeners. Below is a set of the terms and conditions by which this website is governed. By using this website, you agree to these terms and conditions and are bound by them. If you fail to comply with the terms and conditions in this policy, your use of our website may be terminated.

2. Data Protection

2.1- Firstory as a Data Controller acts at all times by the Data Protection Act 2018 and relevant Data Protection Laws and Regulations.  For further information, please view the Privacy Policy. However, Firstory is not responsible for collecting, storing, and processing data carried out by its customers. All customers using the Firstory platform must ensure that they are in compliance with all applicable Data Protection Laws and Regulations in their jurisdiction(s). 

3. Age restrictions

3.1- Customers must be 18 years old and above. We do not willingly sell our product to a consumer under 18 years of age and will not be responsible if a sale is made to anyone below this age limit. 

4. Purchases

4.1- If you wish to purchase on our site, the site will guide you through our purchase process. However, we are not liable for incorrectly ordered items on your behalf, therefore, we recommend that you check orders carefully before submitting. 

4.2- An order confirmation email shall be sent to you soon after the purchase has been processed. In the confirmation email, you can expect to find the following information:

  • Confirmation of the services ordered
  • Fully itemized pricing for the services you have ordered, including, where appropriate, taxes and other additional charges. 
4.3- If Firstory, for any reason, does not accept or cannot fulfill a customer’s order, no payment shall be taken. If Firstory has taken payment without the order being successful, any such sums will be refunded as soon as possible in any event within 30 days. 
5. Payment & Refunds

5.1- Payment for our services can be found in our price policy https://www.firstory.me

5.2- Where a customer’s free trial comes to an end automatic billing will begin and the customer will be notified before the initial charge by email.  All payments are non-refundable and a customer can cancel a free trial at any time during the trial period before being billed. Once billing has commenced, it will continue on the same date every month until the customer chooses to cancel their Firstory account. Firstory does not offer refunds for part months or payments made if a customer fails to cancel their free trial before billing commencing. From time to time, Firstory may run special, “money-back guarantee” offers. These are at the discretion of Firstory Inc. and during these offers, refunds may be offered on initial payments for a period up to 48 hours after the activation of a free trial. When and how these special offers run is subject to change at any time and is at Firstory’s discretion.

5.3 Where Firstory’s pricing structure is based upon features and service, we reserve the right to invoke a fair usage policy where we feel it is required. We will always contact you about this before taking any action, in the rare circumstance that it does.

5.4- Failure to pay an invoice will result in a reduction in service and the possibility that your podcast may be removed from podcast directories including but not limited to Apple Podcasts, Spotify,, and Google Podcasts.

6. Links to third party sites

6.1- Links to third-party sites may be included on the site. If you choose to follow a link from our site, to a third-party site, our terms and conditions will not apply and will be terminated at the point of you exiting our site. We recommend that if you leave our site through a third-party link, you read their terms and conditions before proceeding to browse, use or interact with the other site. 

7. Conduct

7.1- By using our site, you agree to be bound by our terms and conditions. 

7.2- If you upload, download or stream malicious software onto or from our site, your use of our site will be terminated. We are not responsible for any malware that may be on our site. 

7.3- If you upload, download or stream inappropriate content onto or from our site, your use of our site will be terminated. We are not responsible for any inappropriate content which may be found on our site. 

7.4- Visitors must not attempt to gain unauthorized access to any part of the Site, the server on which the Site is stored, or any other server, computer, or database connected to the Site.

7.6- Any such breaches will be reported to the relevant law enforcement authorities and Firstory will cooperate fully with those authorities by disclosing the identity of the breacher to them.

7.7- By using Firstory, you agree that you will not re-sell Firstory in full or in part. If you wish to use Firstory as part of your product offering you must contact Firstory at support@firstory.me to ensure that you are signed up to our resale agency/network plans which allow you certain extra usage rights. You may never publicly state that you are “a podcast host”/”hosting company” or similar; Firstory’s brand must remain intact even in instances of co-branding. Failure to comply may result in termination of service.

7.8- By using Firstory, you agree that you will only host podcasts that you personally produce. If you wish to host shows that you do not produce, you must contact Firstory at support@firstory.me to ensure that you are signed up for our agency/network plans. Failure to comply may result in termination of service.

7.9- Should you choose to become a Firstory Affiliate, you agree not to sign up for a Firstory account yourself using your affiliate link. Should this occur, your Firstory affiliate program access will be terminated and you may be banned from rejoining and your Firstory podcast hosting account may be suspended or deleted immediately at our discretion.

7.10- Firstory will not tolerate rude, abusive, or discriminatory language from users to staff or other users. Users choosing to persist with any behavior of this nature may be removed from the platform.

8. Provisions of service

8.1- In certain circumstances, for example where a technical problem arises, Firstory may need to suspend or otherwise interrupt the services to resolve the issue. Unless the issue is an emergency that requires immediate action, Firstory will inform all customers in advance before suspending or interrupting the services. 

9. Cookies and Privacy policies

9.1- Use of the Site is also governed by Cookie and Privacy Policies. These policies are incorporated into these Terms of Use by this reference.

10. Changes to these Terms and Conditions

10.1- Firstory may alter these Terms of use at any anytime. If Firstory does so, details of the change will be highlighted at the top of this page. Any such changes will become binding on all visitors upon each and upon first use of the Site after the changes have been implemented. All visitors are therefore advised to check this page from time to time.

11. Severablitiy

11.1- If any of the provisions of these Terms and Conditions are found to be unlawful, invalid,, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

12. Limitation of liability

12.1- The statistics shown on our site are measured as accurately as possible. If these statistics are incorrect by any degree, then we will not be liable for this inaccuracy. 

12.2- Firstory will not be held liable for any of the actions of its customers using the Firstory platform except to the extent of enforcing the provisions of these terms and conditions. 

13. IP provision

13.1- Firstory has full rights, ownership, or license in the intellectual property provided on this website. No content on the Firstory site shall be copied, or duplicated in any manner. Any breach of Firstory’s intellectual property rights will be pursued under the appropriate intellectual property laws or regulations. 

13.2- Customers who upload the intellectual property to the Firstory site grant a limited non-exclusive license to Firstory of such intellectual property for the period the consumer is using the Firstory platform. Any intellectual property or other data uploaded by the customer to the platform will be deleted from the system 30 days after the termination of the use of the Firstory platform by either the customer or Firstory. 

13.3- Customers using the Firstory platform and hosting services retain the intellectual property rights in the materials they create and upload. The customer’s sole responsibility is to verify the ownership and legal rights to use any intellectual property placed on the platform. Firstory will not be liable for any customer’s breach of another’s intellectual property rights. 

14. Law and jurisdiction

14.1- Any disputes concerning these Terms of Use, the relationship between customers, visitors, and Firstory, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of Taipei, Taiwan.